Bin not emptied? First, check if an orange sticker has been placed on the lid. This sticker will provide information as to why your bin has not been emptied. The sticker also provides instructions on how to rectify the issue and have your bin collected. Your bin may not have been collected for one or more of the following reasons: Not on time Ensure your bins are at the kerb the night before collection day. Wrong week Check your collection calendar to ensure you put the correct bins out. Overflowing bin You must be able to close the lid to avoid waste spilling onto the street. Too heavy Your bin may be too heavy to collect – weight limits apply. Contamination Incorrect items were found in your bin. Obstacles The collection truck could not reach your bin. If there is no sticker on your bin, it may have been missed. To report a missed service simply visit our online booking website within 48 hours by clicking here or contact our Customer Service Centre on 1300 1COAST (1300 126 278).